SERVICES & WARRANTY


Our Jewelry Maintenance Services

with our compliments, free of charge


Every visit to Bob Schoenborn's Jewelry brings services to you free of charge.

  • Professional Jewelry Consultations
  • Jewelry Inspection and Cleaning
  • Estimate of Jewelry Repair
  • Gift Wrapping
 
Jewelry Repair

Bob Schoenborn's Jewelry offers a variety of jewelry repair and design services. From ring sizing to restoring a family heirloom, our on-site repair shop with 50+ years of jewelry repair expertise is ready to address all of your repair needs. Our professional Goldsmiths are ready to assist you with:

  • Repair work to sterling silver, gold or platinum
  • Jewelry sizing of rings, bracelets and necklaces
  • Fine jewelry restoration
  • Stone setting
  • Jewelry soldering
  • Jewelry cleaning
  • Polishing and refinishing
  • Custom design
 
Custom Made

Bob Schoenborn's Jewelry is the place to go to make all of your jewelry dreams come true! Are you looking to remount your diamond or gemstone jewelry into something new? Choose from hundreds of remount styles or create your very own design. Custom pieces can be created as pendants, rings, earrings and bracelets.

 

Rhodium Plating

Rhodium is a precious metal, a member of the platinum family. Rhodium electroplating is used, especially on jewelry, to provide a surface that will resist scratches and tarnish, and give a white, reflective appearance. Rhodium plating is most often found on white gold. Our qualified staff plates your white gold jewelry right here in store. First, all of the deep scratches are removed from your jewelry with a hand tool at the goldsmith bench. Then, the rest of the prepping process is completed on the polishing wheel. Once the piece is cleaned, we use a series of chemicals and electricity to plate the jewelry. When completely finished, your jewelry will have its white, lustrous finish back.

 

Appraisals

Appraisals are provided for jewelry purchased at Bob Schoenborn’s Jewelry upon request, free of charge. For jewelry not purchased at Bob Schoenborn’s Jewelry, our appraisers are ready to assist you with all of your appraisal needs. Charges may vary. Please contact us for more information.

 

Wish List

Take advantage of our Wish List program that is offered here at Bob Schoenborn’s Jewelry. Do you sense an engagement in the future? Help out your significant other by stopping in to look at our large instore selection of engagement rings and wedding bands. When you find styles that you like, we can file them on your wish list. Those wish lists are kept on hand for any future purchases when you’re ready. However, wish lists are not just for engagement and wedding bands; they make perfect guides for any gift giving occasion.

 

Clock & Watch Repairs

Due to exceeding our maximum capacity of repairs with the fast-approaching holidays, we will not be accepting clock or watch repairs at this time. We will not take in clock or watch repairs until January 3, 2018. You are welcome to call the store (920-894-2772) with your name and telephone number to be added to a waiting list. We greatly apologize for any inconvenience.

Bob Schoenborn has more than 40 years of experience in clock and watch repair. He graduated with a degree in Horology when he was 21 years old. Just a short time after that Bob took his state boards and became a Certified Watch Maker. To this day, Bob has repaired well over 10,000 clocks & watches.

 

Clock Repair
  • Quartz Mechanism Replacement
  • Antique and Mechanical Repairs
    • Grandfather clocks
    • Mantel clocks
    • Wall clocks
    • Cuckoo clocks

All Clock repairs are completed in-house. We do not travel to repair clocks; however, if you are looking for moving and set-up instructions for your grandfather clock CLICK HERE.

 

Watch Repair
  • Battery replacement
  • Watch fitting and sizing
  • Watch band replacement
  • Watch mechanism replacement
  • Mechanical watch repairs

Please note that we assume NO responsibility or liability over any watch that was not purchase through our store when replacing batteries or sizing. Due to the rise of watches being constructed without the best product quality, we cannot be responsible for any watch crystals that break during the process of changing batteries or bands.

 

Gift Certificates

A Bob Schoenborn's Jewelry, a gift certificate is perfect for any occasion. Beautifully gift-wrapped upon request and easy to purchase, gift certificates are available in any denomination and can be redeemed at any time.

 

Special Orders

Special orders are NOT exchangeable or returnable. A special order constitutes any merchandise ordered, custom-made or altered at that customer's request.

 

Layaway

Bob Schoenborn's Jewelry offers an interest-free layaway plan. Our layaway plan requires only a 25% deposit with equal payments every 30 days.

 

Payment Options

In addition to financing with approved credit options offered by Wells Fargo, Bob Schoenborn’s Jewelry accepts Visa, MasterCard, American Express, Discover and short term layaways.

 

Things You Should Know About Your Fine Jewelry
  • You should never expose your jewelry to any household cleaners. Certain household and industrial chemicals may cause jewelry to corrode or wear faster. Remove jewelry when using bleaches or exposing to chlorine (such as swimming pools and hot tubs). Bob Schoenborn’s Jewelry is not responsible for this type of damage.
  • We recommend that you insure your jewelry in the event that it is lost, stolen or damaged beyond repair. This type of insurance can be purchase through homeowners or renters insurance and NOT through Bob Schoenborn’s Jewelry.  For more information feel free to call or stop in the store with questions.